Customer Service


Payment Methods We Accept

Freeze247.com accepts Visa, MasterCard, Discover and American Express.

Returns Policy

All return and exchange requests must be made within 30 days of purchase by contacting us at customersupport@freeze247.com or (866) 849-1013.

Change or Cancel an Open Order

To change or cancel an open order, please email customer service at customersupport@freeze247.com.

Shipping Rates

Our standard shipping method is via UPS. We also offer faster service via Next Day Air and Second Day Air. Some methods are not available when shipping to Hawaii and Alaska. We only ship internationally to Canada. Domestic orders will be processed within 24-48 hours.

Our current shipping rates are as follows:
Standard - $9.95 (order will arrive in approximately 5-7 business days)
2nd Day - $14.95
Next Day - $21.95
International (Canada Only) - $100.00

Still Need Help?

Contact Customer Service at: customersupport@freeze247.com.

 


Email Us:

customersupport@freeze247.com

For Press Inquiries:

press@freeze247.com

Call Us:

(866) 849-1013
(9:00am - 5:30pm EST M-F)