SHIPPING & RETURNS
Domestic (U.S.) Orders
Ground Shipping: FREE
Second Day: $14.95
All kits are charged as just one item. Multiple orders to the same address will be combined whenever possible. Orders shipping to a P.O. Box or APO will ship via USPS. Whenever possible we aim to ship orders within 3 business days, we do not ship on Saturday, Sunday or Federal Holidays.
At this time we are only able within the United States.
All deliveries will be made via USPS or FedEx. Please allow for 1-2 business days to receive and process your order from our distribution center for fulfillment.
TRACKING YOUR ORDER
Once your order is received, you will receive a confirmation email which will include your order number. Another email will be sent to you once your order has shipped and will include your invoice and a USPS tracking number for your order.
Orders being sent to a PO Box or APO will ship via USPS. We strongly encourage you NOT to ship to a PO Box as it does not provide a tracking option.
Freeze 24/7 is not responsible for lost or missing orders sent to any PO Box.
Note: With the aggressive spam email filtering of many ISP's and email software, it is possible that your invoice, tracking number emails mistakenly get blocked from your email in-box. We encourage you to add email@example.com to your Address Book or "whitelist" (if such a service is available to you) so we can communicate with you.
Questions regarding the status of your order can be sent to firstname.lastname@example.org.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately at email@example.com.
You will be required to provide your order number as well as your email address used for site login. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by USPS.
If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to firstname.lastname@example.org to receive details on how to return your item.
Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction. Please note that freeze247.com only accepts returns or exchanges on products that have been purchased through freeze247.com.
Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer.
Products purchased at freeze24/7.com may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer’s store returns or exchanges. Freeze 24/7 does not pay for shipping and handling on returns and exchanges.
Personal and credit card information submitted to Freeze 24/7 is safe and secure. Transactions are made on a secure server, using 258 bit SSL technology. All information (including your email address) is encrypted and accessible only by our Customer Care Department. If you still do not want to enter your credit card information online please contact Customer Care at 1.866.849.1013.
Freeze 24/7 is committed to protecting your privacy. This privacy statement provides information about the personal information we collect, and the ways in which we use that information. This statement applies solely to information collected on this website.